Refund policy

At Festive Paws, we want you and your pet to love every purchase. Please read our refund policy carefully before placing your order.SIZING RESPONSIBILITY
All product listings include detailed sizing information and measurements. We strongly encourage customers to review the size chart on each product page before purchasing. Orders placed for incorrect sizes are not eligible for returns — only partial refunds may apply per the schedule below.

NON-RETURNABLE ITEMS Due to hygiene reasons, the following items cannot be returned: - Items that have been worn, washed, or altered - Items damaged due to misuse or improper care - Final sale, deals, toys, accessories or clearance items  REFUND POLICY BY ORDER DATE

SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.

LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, please check with your bank or card provider first, then contact us at support@festivepaws.com.

Orders placed before October 25th:
Partial refunds are available within 14 days of delivery for items that are defective, incorrect, or where sizing was misrepresented on the listing. Items must be unused and in original packaging. No returns accepted. Contact us at support@festivepaws.com with your order number and photos.

Orders placed October 25th–October 29th:
Partial refunds only (50%). Eligible for defective or incorrect items only. Sizing issues are not eligible since measurements are clearly listed on each product page. No returns accepted.

Orders placed October 30th and beyond:
All sales are final. No refunds, no returns, no exchanges. By completing your purchase, you acknowledge and agree to this policy.

CONTACT
Email: support@festivepaws.com 

orders@festivepaws.com  

Response time: 1–2 business days